Teachmate Help Centre - everything you need to know, all in one place.
Practical how-to articles, tool walkthroughs and short tutorials, backed by a UK-based support team with classroom experience. Start with the guides or contact the team if you need more help.
Get started in five minutes.
If you have never opened Teachmate before, follow these five steps and you will have generated, saved and shared your first usable resource before your kettle boils.
- 1
- 2
- 3
- 4
- 5
Video tutorials.
Six short, classroom-pragmatic videos covering the things teachers and school teams ask for most. All recorded and presented by ex-classroom teachers on the Teachmate team.
Getting Started - Primary
Plan lessons, create resources, write reports, and handle leadership admin - learn how to enhance & personalise your resources using Teachmate.
The report writer, end to end
From class list to thirty differentiated end-of-term reports without losing your tone of voice, with our unique 'Clone my Tone' function.
School admin dashboard walkthrough
Showing how trust and school level admins manage schools, dashboards, licenses, document/branding uploads, and single sign-on.
Getting started - Secondary
Planning, resource creation, assessment, feedback, report writing, leadership tools, and the GDPR-compliant open chat.
Using Teachmate to support SEND
Covering paperwork (EHCPs, pupil passports, IEPs, behaviour plans), in-class support and adaptation resources, the worksheet generator, and using the open chat and refinement bar to personalise resources for pupils' needs.
A suite of leadership tools
Covering tools for strategy and school improvement, monitoring (Ofsted prep, lesson observations, governor reports), staff development and recruitment, communication, inclusion and pupil support, and the GDPR-compliant open chat.
All systems operational.
99.97% uptime over the last 90 days. Live status, scheduled maintenance windows and incident history at status.teachmate.com.
Real humans, real teaching experience.
Three ways to reach the Teachmate support team - all UK-based, all ex-teachers, all the same group of people no matter which channel you choose.
Website Contact Us
Business hours, UK-based, real ex-teachers.
Support is available during UK business hours. Click the Contact Us page. Out of hours we may take up to 24-48 hours to get back to you.
Email support
Reply within one working day, usually a lot faster. Send screenshots, exports and as much context as you like - the same teacher reads every reply in the thread.
Schools & trusts
Named UK customer success manager.
Included on every school plan and every trust plan. INSET sessions, rollout planning, monthly check-ins and a private contact for trust customers.
You are not figuring this out alone.
Beyond the help centre and the support inbox, there is an active community of more than 420,000+ teachers swapping prompts, ideas and classroom-tested resources every day.
Teachmate Community
A private group of more than 420,000+ teachers sharing prompts, lesson ideas, time-saving tricks and end-of-week wins. Most-active community in UK edtech.
Join the community → WeeklyWebinars
A live, classroom-tested ideas session every week, presented by ex-teachers. Free to attend, recorded for catch-up, with downloadable resources for every session.
See upcoming → FreeResources
Free downloads - templates, checklists, INSET decks, parent-letter packs and the most-borrowed prompts from the community library.
Browse downloads →Twelve things teachers ask first.
The fastest answers to the most common starter questions. For the longer trust, security and procurement FAQs see the trust centre FAQ.
How do I create an account?
Go to teachmate.com, click Sign up, enter your email, set a password and confirm. Your account is live in under sixty seconds. No credit card is required for the free plan and there is no time limit on it.
Can I use Teachmate on my phone?
Yes. Teachmate runs in any modern mobile browser including Safari on iPhone and Chrome on Android. The interface adapts to small screens. Most teachers do longer planning on a laptop and use mobile for quick tweaks or reviewing.
Do I need to install anything?
No. Teachmate is fully web-based. There is nothing to install, no browser extension required and no admin permissions needed on a school device. If you can access the internet, you can run Teachmate.
How do I cancel my Pro subscription?
Open account settings, go to Billing, click Cancel subscription and confirm. Cancellation takes effect at the end of your current billing period and you keep access until then. There are no cancellation fees and your content is preserved if you ever want to come back. Full pricing on the pricing page.
How do I invite my colleagues?
On a school or trust plan, the school admin invites teachers from the admin console by email or by uploading a CSV. See the schools page for plans.
What is included on the Free plan?
The free plan gives access to 14 of our free tools including our Medium Term Topic Planner. There is no time limit and no credit card requirement. It is enough to plan, generate and try Teachmate end to end before deciding whether to upgrade.
How do I export my work?
Every output has an Export button offering Microsoft Word, PowerPoint and Excel formats, Google Docs, Slides and Sheets, plain PDF and copy-to-clipboard. From there you can share into Google Classroom, Microsoft Teams or your school MIS using the standard share controls.
How do I set up SSO for my school?
SSO via Microsoft Entra ID, Google Workspace, generic SAML 2.0 and OIDC is included on every paid school plan. The IT admin downloads the metadata file from the Teachmate admin console, uploads it to your identity provider and switches the toggle on. Most schools complete the round trip in under thirty minutes; help centre walkthroughs cover both Microsoft and Google in step-by-step screenshots. See trusts for SCIM and IP allowlisting.
Can I get a refund?
Yes. Within fourteen days of a Pro purchase, if unused, email team@teachmate.com and we refund the full amount. Pro, School and Trust plans follow the terms in the terms and conditions section.
Where do I report a bug?
Use the Report a problem link in the in-tools help menu or email team@teachmate.com. Include a screenshot, the URL and what you were doing. Our engineering team triages bug reports daily and the customer who reported the bug always gets an email when the fix ships.
How do I request a new tool?
Use the Suggest a tool form inside the log in or email team@teachmate.com. Suggestions are reviewed weekly by the product team. Roughly one in three of the tools currently shipping started life as a teacher request.
Is there an API?
Contact team@teachmate.com
A real ex-teacher is one click away.
Get a real human during UK business hours, or join 420,000+ teachers who help each other in the community group.